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Last Saturday I went to the butcher to get some chicken kabobs and burgers for Father’s Day dinner and I saw both the good and the bad in customer service. Despite my wife’s all too common pleas for me to check the order – I walked out with the wrong bag...
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This week's article is designed to help you become a more motivating manager. If you've ever had the pleasure of delivering feedback, then you know that these sessions can often become the stuff of horror films! But all hope is not lost - there are ways to deliver feedback in an educational, forward-looking manner.
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Last week I experienced two situations where service providers were more interested in scrutinizing their mobile devices then they were in paying attention to me: their customer.
Here’s what happened...
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Over the last 25 months (and the last 25 years), I have dealt with hundreds of successful, high-performing beverage companies. I have noticed that the salespeople and managers act a certain way at these companies and there seems to be a certain energy about them. These high-performing teams and individuals have many common traits. Since successful sales is all about "winning the customer loyalty marathon" and a marathon has 26.2 miles - I have a new list for you. 26.2 Traits of High-Performing Beverage Companies...
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I have to admit - I struggled with how to preface this piece on respect. I knew what I wanted to write about but not how to introduce the topic. Then I watched the Indy 500. What struck me was the interview with the runner-up, Dan Wheldon. Though the interviewer wanted to learn about his race, all he wanted to do was give his crew credit for the superb job they had done getting the car ready for the race. He acted like driving 500 miles at 200 MPH was the easy part. Wow, I thought - now I know how to introduce an article on respect...
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What do beverage salespeople think or do just before a sales call? Last week I asked the fine professionals of two Midwestern beer distributors....
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Last week I worked with a group of Midwestern beverage professionals. I posed the following question to everyone in attendance: What are you doing differently this year to exceed last year's numbers? Here is what they had to say...
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