Testimonials
Darryl's talk was lively, informative and humorous. The audience loved the stories and lessons from his days as a retailer. In fact, 10 minutes into the talk I wished I had invited my entire company to be in attendance!
Steven Hirsch, President - Heritage Wine Cellars
“I enjoyed Darryl’s presentation (Crossing the Finish Line with Wine, Beer and Spirit Retailers) and thought it was effective for the following reasons: His experience in dealing with sales people as a premier retailer sets him apart from the pack. Our people truly related to him and his experiences. His marathon running anecdotes and how they tie into everyday business were most effective. I believe that they truly gave our people the proper perspective in terms of showing them how proper planning relates to success in anything that they will be doing in the future. His use of books and other training materials kept the audience involved and eager to participate."
James Doney, President - Chicago Beverage Systems
"Having Darryl speak to a group of 20 managers at a recent December meeting was the highlight of our time together. Darryl was funny, insightful and best of all relevant to the audience he was speaking to. He used his 20 + years experience in the beverage alcohol business to give time tested examples of how we can become the preferred partner with our customers through perseverance, dedication and a desire to succeed."
Brad Mundy
Vice President, Sales
Central Region
Future Brands, LLC
He helps solidify, from a retailer's perspective, the concepts of impart selling. I strongly recommend that Darryl Rosen work with your sales teams.
Mike Flynn, General Manager, City-Beverage Chicago
Read full letter here
“As we consider our most important asset to be our people, we have always considered having a retailer assist us in educating our staff. That is what Darryl Rosen brings to the table – his vast experience as a retailer. When he explained how retailers felt about last day of the month sales requests, it really hit home with our sales people. Some have used that approach and it doesn’t work! We look forward to working more with Darryl in the future.”
Ken Donarski
Vice President/General Manager
Burke Beverage
Our Team Member’s responses from last week’s “Crossing the finish line” presentation by Darryl were amazingly insightful. In a fun way, they learned to enjoy our customers, demystify their shopping experience with a sincere smile and product recommendation, and entice customers to return again and again. Team members of varying job levels were inspired by Darryl’s genuine enthusiasm and positive energy. Many personally thanked ME for inviting them to our event!
Sue Reardon, Area Vice President - Total Wine & More
Read the complete letter here.
Darryl touched upon a number of important concepts and
strategies helpful to wine sales professionals such as planning, motivation and
persistence. His high-energy, fun and thought-provoking presentation was
quick, topical and relevant.
Andy Pates, President, Cream Wine Company
Click here to read entire letter
Steven Hirsch, President - Heritage Wine Cellars
“I enjoyed Darryl’s presentation (Crossing the Finish Line with Wine, Beer and Spirit Retailers) and thought it was effective for the following reasons: His experience in dealing with sales people as a premier retailer sets him apart from the pack. Our people truly related to him and his experiences. His marathon running anecdotes and how they tie into everyday business were most effective. I believe that they truly gave our people the proper perspective in terms of showing them how proper planning relates to success in anything that they will be doing in the future. His use of books and other training materials kept the audience involved and eager to participate."
James Doney, President - Chicago Beverage Systems
"Having Darryl speak to a group of 20 managers at a recent December meeting was the highlight of our time together. Darryl was funny, insightful and best of all relevant to the audience he was speaking to. He used his 20 + years experience in the beverage alcohol business to give time tested examples of how we can become the preferred partner with our customers through perseverance, dedication and a desire to succeed."
Brad Mundy
Vice President, Sales
Central Region
Future Brands, LLC
He helps solidify, from a retailer's perspective, the concepts of impart selling. I strongly recommend that Darryl Rosen work with your sales teams.
Mike Flynn, General Manager, City-Beverage Chicago
Read full letter here
I have known Darryl as a client, a colleague and as a friend. His understanding of the customer is uncanny and his ability to inspire sales associates to amaze customers is incredible. If you want someone who has ‘been there, done that’ and can really talk about it, you need to listen to Darryl
James Dion, Dionco, Inc.
James Dion, Dionco, Inc.
“As we consider our most important asset to be our people, we have always considered having a retailer assist us in educating our staff. That is what Darryl Rosen brings to the table – his vast experience as a retailer. When he explained how retailers felt about last day of the month sales requests, it really hit home with our sales people. Some have used that approach and it doesn’t work! We look forward to working more with Darryl in the future.”
Ken Donarski
Vice President/General Manager
Burke Beverage
Our Team Member’s responses from last week’s “Crossing the finish line” presentation by Darryl were amazingly insightful. In a fun way, they learned to enjoy our customers, demystify their shopping experience with a sincere smile and product recommendation, and entice customers to return again and again. Team members of varying job levels were inspired by Darryl’s genuine enthusiasm and positive energy. Many personally thanked ME for inviting them to our event!
Sue Reardon, Area Vice President - Total Wine & More
Read the complete letter here.
Darryl told insightful stories and kept everybody involved. He did a great job!
Keith Weiss
Darryl Rosen is a fun and effective speaker! He was able to keep the attention and interest of one of the toughest groups around; college students. Darryl is able to incorporate his customer service knowledge, his dissapointment in the Cubs and his unique experiences in life in general to make on-target presentations. I look forward to working with Darryl on another project soon!
Izzy Kharasch, Hospitality Works, Inc
Darryl touched upon a number of important concepts and
strategies helpful to wine sales professionals such as planning, motivation and
persistence. His high-energy, fun and thought-provoking presentation was
quick, topical and relevant.
Andy Pates, President, Cream Wine Company
Click here to read entire letter
Darryl was full of energy and conviction. His use of personal stories painted a picture that made his points tangible for the audience. Overall, it was a fabulous learning experience for the Chicago GSB students.
Nathan Rogers, University of Chicago, GSB
Darryl, you started very energetic and kept my attention from beginning to end. I liked the audience participation as we all enjoy a good laugh once in a while!
Doug Lila
Darryl, you knew so much about our company, it seemed like you work there! Great presentation.
Gary Fehr
Darryl Rosen recently conducted a Lunch and Learn program for us. He promptly engaged the audience and kept everyone interested throughout his presentation. There was universal praise for his talk. It was truly a home run for our company. Darryl was informative, insightful, and humorous. Employees are already looking forward to his next presentation. We highly recommend Darryl Rosen as a speaker for any organization that is involved with customer service.
Bob Arthur, President - Magellan Corporation
I wanted to take a few moments to thank you for your wonderful presentation on Customer Service. I really enjoyed your energy and enthusiasm. Your knowledge of customer service is superb. I especially liked that the examples you shared. They were very relevant and inspiring. They allowed participants the opportunity to see, immediately, how the principles you shared could be applied in the workplace. Your presentation style is very engaging and kept participants excited about what you were saying.
Frank K. Hattula
Manager of Customer Service, Jet Support Services, Inc.
