Deliver Exceptional Customer Service
Surviving the middle miles – Crossing the finish line with your customers. In marathons, runners that cross the finish line earn a shiny medal. When companies cross the finish line, their reward is repeat and referral business. Making it that far in the race requires that service companies stay on track with their customers. Using humorous examples from his love/hate relationship with marathons and his 25 years in business, Darryl will give concrete ways to survive the middle miles and cross the finish line with your customers.
Hire, Motivate and Retain the Best People
Surviving the middle miles – Crossing the finish line with your associates. Marathon runners can run 26.2 miles, but it’s all the volunteers and hoopla that make it a marathon. Companies that cross the finish line with their customers hire, motivate and retain the best employees. In this presentation, Darryl will draw upon his experience managing and mentoring thousands of employees to help you cross the finish line with your associates.