http://www.darrylrosen.com/ Featured Articles en-us Copyright 2009 Darryl Rosen Fri, 3 Jul 2009 22:08:00 GMT 20 Mon, 22 Jun 2009 08:59:00 GMT Last Saturday I went to the butcher to get some chicken kabobs and burgers for Father’s Day dinner and I saw both the good and the bad in customer service. Despite my wife’s all too common pleas for me to check the order – I walked out with the wrong bag... http://www.darrylrosen.com/articles/?id=202 http://www.darrylrosen.com/articles/?id=202 Sun, 21 Jun 2009 20:21:00 GMT This week and s article is designed to help you become a more motivating manager. If you and ve ever had the pleasure of delivering feedback, then you know that these sessions can often become the stuff of horror films! But all hope is not lost - there are ways to deliver feedback in an educational, forward-looking manner. http://www.darrylrosen.com/articles/?id=201 http://www.darrylrosen.com/articles/?id=201 Sun, 14 Jun 2009 21:07:00 GMT Last week I experienced two situations where service providers were more interested in scrutinizing their mobile devices then they were in paying attention to me: their customer. Here’s what happened... http://www.darrylrosen.com/articles/?id=200 http://www.darrylrosen.com/articles/?id=200 Sun, 14 Jun 2009 14:59:00 GMT Over the last 25 months (and the last 25 years), I have dealt with hundreds of successful, high-performing beverage companies. I have noticed that the salespeople and managers act a certain way at these companies and there seems to be a certain energy about them. These high-performing teams and individuals have many common traits. Since successful sales is all about "winning the customer loyalty marathon" and a marathon has 26.2 miles - I have a new list for you. 26.2 Traits of High-Performing Beverage Companies... http://www.darrylrosen.com/articles/?id=199 http://www.darrylrosen.com/articles/?id=199 Mon, 25 May 2009 09:16:00 GMT I have to admit - I struggled with how to preface this piece on respect. I knew what I wanted to write about but not how to introduce the topic. Then I watched the Indy 500. What struck me was the interview with the runner-up, Dan Wheldon. Though the interviewer wanted to learn about his race, all he wanted to do was give his crew credit for the superb job they had done getting the car ready for the race. He acted like driving 500 miles at 200 MPH was the easy part. Wow, I thought - now I know how to introduce an article on respect... http://www.darrylrosen.com/articles/?id=198 http://www.darrylrosen.com/articles/?id=198 Mon, 18 May 2009 19:24:00 GMT What do beverage salespeople think or do just before a sales call? Last week I asked the fine professionals of two Midwestern beer distributors.... http://www.darrylrosen.com/articles/?id=197 http://www.darrylrosen.com/articles/?id=197 Sun, 10 May 2009 06:23:00 GMT Last week I worked with a group of Midwestern beverage professionals. I posed the following question to everyone in attendance: What are you doing differently this year to exceed last year and s numbers? Here is what they had to say... http://www.darrylrosen.com/articles/?id=196 http://www.darrylrosen.com/articles/?id=196 Sun, 10 May 2009 13:39:00 GMT Last week I worked with the fine professionals at Major Brands in St. Louis. I posed the following questions to everyone in attendance: What are you doing differently this year to exceed last year and s numbers. http://www.darrylrosen.com/articles/?id=195 http://www.darrylrosen.com/articles/?id=195 Sun, 3 May 2009 17:05:00 GMT Please enjoy another installment of Rapid Fire Answers to your Questions http://www.darrylrosen.com/articles/?id=194 http://www.darrylrosen.com/articles/?id=194 Mon, 27 Apr 2009 06:51:00 GMT Yesterday, I traveled to the WSWA convention in Orlando. I happened to sit next to the leader of a major wine and spirit distributor. We had a pleasant enough conversation (I think he would agree) and I asked him about many of his competitors. What struck me was the fact that he was very complimentary about his most direct competitors. I was impressed by this display of professionalism. http://www.darrylrosen.com/articles/?id=193 http://www.darrylrosen.com/articles/?id=193